FLAGSHIP CASE
Organizational Assessment and Implementation
The challenge
Leadership needed to understand how several programs
were performing and what their findings meant for a major transformation and department as a whole.
Leadership question
What needs to change across the department and what will help us carry it forward?
What Happened
Leadership received a department-wide view of organizational performance, priorities, risks and opportunities, along with a roadmap for improvement and implementation support. Combined the findings into a department-level report and
improvement roadmap, then supported implementation.
Decisions and outcomes
- Department-level priorities established. Program findings were brought together in one synthesis and decision-support report.
- Recommendations accepted by leadership. Improvements addressed organizational structure, services, governance and workforce capabilities.
- Implementation moved forward. Support contributed to establishing a Strategic Program Management Office (SPMO).
- Improvement initiatives are underway. Benefits are being tracked over time.
Feedback highlighted the assessment’s ability to bring
evidence, stakeholder perspectives and operational
realities into a coherent basis for executive decisions.
EXECUTIVE TAKEAWAY
Better decisions emerge when leaders can see the whole system, not isolated initiatives.
